Coan Eye Care
Front Desk Representative
Full Time • Ocoee
Benefits:
- 401(k)
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
Job Summary
We are seeking a friendly, professional, and detail-oriented Front Desk Coordinator to join Coan Eye Care. This role serves as the first point of contact for patients and helps ensure a smooth, welcoming, and efficient experience from scheduling through checkout. The idealcandidate is organized, service-minded, comfortable with technology, and able to multitask in a fast-paced healthcare environment.
Patient Services
- Greet patients in person and by phone with professionalism and enthusiasm.
- Answer incoming calls promptly and courteously.
- Schedule, confirm, reschedule, and cancel appointments.
- Maintain appointment waitlists and fill schedule openings when available.
- Obtain and update patient demographic and insurance information.
- Scan identification cards, insurance cards, referrals, and patient paperwork into the electronic health record.
- Assist patients with questions regarding appointments, insurance, and office policies.
Insurance and Financial Responsibilities
- Verify insurance eligibility and benefits prior to appointments.
- Collect co-pays, deductibles, balances, and payments at the time of service.
- Explain patient financial responsibilities.
- Assist patients with financing options such as CareCredit.
- Process daily receipts and maintain accurate payment records.
· Review outstanding balances and assist with collection efforts.
Administrative Duties
- Obtain previous medical records and referrals as needed.
- Process incoming faxes, texts, and electronic communications.
- Assist with record requests and office correspondence.
- Monitor schedules for accuracy and efficiency.
- Maintain confidentiality and HIPAA compliance at all times.
Patient Flow and Team Support
- Assist in maintaining efficient patient flow.
- Communicate patient concerns or scheduling issues to doctors and clinical staff.
- Support optical, contact lens, and clinical departments when needed.
- Help coordinate special testing appointments and follow-up visits.
· Contribute to a positive team culture and patient experience.
Office Appearance
- Ensure patient-facing materials are stocked and current.
- Assist with daily opening and closing procedures.
- Help maintain the appearance of common areas and patient reception spaces.
Qualifications
- High school diploma or equivalent required.
- Prior medical, ophthalmic, optometric, dental, or healthcare front desk experience preferred.
- Knowledge of insurance verification and medical office procedures preferred.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Proficiency with electronic medical records and basic computer applications.
- Ability to multitask and maintain accuracy in a fast-paced environment.
- Professional appearance and demeanor.
Compensation: $18.00 per hour
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